Return Policy
Sunra Coffee stands behind what we sell. All returns are accepted within 14 days of your receipt of the item. Simply mail the return product to Sunra Coffee LLC, 98-1277 Kaahumanu Street, Aiea, HI 96701. Include the order number, which products you are returning along with the reason for the return and your name, address & phone number. Upon receipt of the returned products you will be issued a refund.
Privacy Policy

Sunra Coffee LLC is committed to protecting your privacy and we make every effort to ensure that your sensitive information is kept secure. We will never share, sell, trade or yet otherwise provide any information collected from our customers to any third parties.

Our goal is to provide a secure shopping environment and to be your trusted source for high quality coffee products. Any contact information such as your name, email address, credit card and billing information will be used for processing, billing and fulfillment purposes only. All credit cards are processed via Authorize.net, our certified secure online processing agent. If we have trouble processing an order, the information is used to contact the buyer. We will not share information with anyone whatsoever outside our company for any purposes other than those specifically stated at the time we request the information.

Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. If you have any questions, please feel free to call (808) 537-2340 or email customerservice@sunracoffee.com.

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

Our site uses cookies to keep track of your shopping cart. It is also used to identify you so we can retrieve your information so you don’t have to re-enter it each time you visit our site.

Our site uses an order form for customers to request information, products and services. We collect visitor’s contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information on this site.


Shipping Policy

All orders will be shipped within 2-3 days. Most orders are shipped via United States Postal Service Priority Mail or FedEx, by request.

USPS: Within the USA - Priority 3-7 days
Express 2 days
International- Express 2-3 days
Air Mail 5-10 days

FedEx: Within the USA- Overnight 1-2 days
International-Priority 3 days
Economy 5 days

Email for shipping quote: customerservice@sunracoffee.com